 |
|
|
 |
|
privacy/security
Your privacy is important to us. We will not share your information with any third parties. Below is a full disclosure of the information we collect and how it is used.
Cookies
When you visit our site, we will request your browser to place a cookie on your computer. This cookie is stored in the memory of your computer until you exit your web browser. It is not written to your computer's hard drive. The purpose of this cookie is to identify you as you navigate from page to page on our web site and make product selections.
This cookie does not give us any personal identifiable information about you. The cookie is basically a series of numbers that are unique. This cookies does not contain your name, address or e-mail address.
You can visit our site without cookies, however, you cannot place an order on this site with cookies disabled on your computer. If cookies are currently disabled on your computer, you can check the Help menu of your web browser to learn how to change your cookie preferences.
Placing an order
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number and expiration date. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is used strictly to process your order. We do not share this information with any third parties other than providing the information to your credit card company and shipper as required to complete your order.
For your convenience, we store the information mentioned above, except for credit card information, on our servers so that it can be easily retrieved by you on future orders.
General information
We collect certain general information from your computer, like your IP address and the address of any referring web site. We use this information to determine what parts of our site are the most popular as well as what online advertising and search engines are doing the best job for us.
E-mail
We may provide you with an opportunity to "opt-in" to receive news and information about new products, special offers, helpful hints and other related information. This information will be provided in a format that you can easily "opt-out" of at any time by following the procedure at the bottom of any e-mail message. Under no circumstances will your e-mail address be shared with any third partner.
How you can access and or correct your information
You can access all your personally identifiable information that we collect online and maintain, by phoning (540) 384-6151, mail Lizzie Candle, 4144 Catawba Valley Drive, Salem, VA 24153, or e-mail (orders@lizziecandle.com). We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.
If you place an order with a ship-to address that differs from your bill-to address, we retain this information, as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and is not used for marketing purposes, nor will it be sold or otherwise made available to any third parties.
Links
This site may, from time to time, contain links to other related sites. We have no control over these sites and are not responsible for the privacy practices, security, or content of such web sites.
Relationships
We maintain special relationships with a number of business partners. However, no customer information is shared with such business partners.
Security
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports 128 bit encryption (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. If your browser does not accept 128 bit encryption our server will automatically downgrade to 40 bit encryption.
When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server.
To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
Some browser versions and some firewalls do not permit communications with secure SSL servers. If this happens, you will not be able to place an online order with us but you can always place your order by phone, mail or fax.
Our commitment to children's privacy
We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.
If security or privacy is still of concern to you
Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with us.
You can place your order on our website or telephone or mail.
If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact orders@lizziecandle.com.
|
|
